FAQ

Frequently Asked Questions

1. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer payment options through PayPal and Shopify Payments.

2. How long does shipping take?

Shipping times vary depending on your location. Generally, we strive to process and ship orders within 1-2 business days. Once shipped, domestic orders usually arrive within 3-7 business days. International orders may take longer, typically 7-14 business days. Please note that these are estimates and actual delivery times may vary.

3. Do you offer free shipping?

Yes, we offer free shipping on orders over a certain amount. The minimum order value for free shipping is $50 for domestic orders. International orders do not qualify for free shipping.

4. Can I track my order?

Absolutely! Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

5. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you can return it within 30 days of receiving it for a full refund or exchange. Please note that the item must be unused, in its original packaging, and in resellable condition. Visit our Returns page for more information.

6. How can I contact customer support?

Our customer support team is here to assist you. You can reach us by email at Servicesclikit@gmail.com or by phone at (609) 905 4128. Our customer support hours are Monday to Friday, 9 am to 5 pm (EST).

7. How do I choose the right shapewear size?

We recommend using our size guide available on each product page. If you're between sizes, choose the size based on your desired level of compression and comfort. If you need additional assistance, feel free to contact our customer support team.

8. What materials are used in your shapewear?

Our shapewear is crafted from soft, stretchy, and breathable fabrics designed to provide comfortable support throughout the day. Material compositions may vary by product, so please refer to the product description page for specific fabric details and care instructions.

9. Do you ship internationally?

At this time, ShapEva only ships to addresses within the United States. International shipping is not currently available